Effective Date: 25/05/2025
At LeatherBay, customer satisfaction is important to us. However, due to the nature of our business as a resale store and the cost of logistics, we maintain a strict no return, no refund, and no exchange policy.
🔁 No Returns or Exchanges
We do not accept returns or exchanges for any products once an order has been confirmed and delivered.
Please ensure you check all product details, including size, style, and specifications, before placing your order.
💸 No Refunds
Refunds will not be issued under any circumstance unless the product is out of stock after payment has been made via bank transfer.
In such rare cases, we will contact you and offer a suitable alternative or refund your payment.
📦 Product Quality
All our products are carefully packed and inspected before dispatch.
As we resell genuine leather goods, slight variations in texture, color, or finish may occur, which is normal for natural leather and not considered defects.
📞 Contact Us
If you have questions about a product before you buy, we encourage you to reach out:
📧 Email: info@leatherbay.lk
📱 WhatsApp: +94 729 228 225
Thank you for understanding and supporting our small business.